Our Story



“Nostalgia is the most profound experience a person can have. I recall returning to my university city after 5 years and seeing other young students like me chatting loudly with such joy and youth. The smell of certain stores and seeing the faces of shopkeepers who had no idea who I was but I recognized them. One area of the city I purposefully avoided visiting was one where I had a bad experience with people and places. That was a brief summary of my experience as a customer in my university city. As I always say, customer experience is emotional; it sticks with you and influences everything you say and don't say. Most importantly, whether you would repeat the experience. Businesses sell experiences through their products and services, and P31 Experience knows exactly how to tell your story”


Oluwatobi Kola-Sodipo CXAC 

Founder, CEO P31 Experience

Our Story


“Nostalgia is the most profound experience a person can have. I recall returning to my university city after 5 years and seeing other young students like me chatting loudly with such joy and youth. The smell of certain stores and seeing the faces of shopkeepers who had no idea who I was but I recognized them. One area of the city I purposefully avoided visiting was one where I had a bad experience with people and places. That was a brief summary of my experience as a customer in my university city. As I always say, customer experience is emotional; it sticks with you and influences everything you say and don't say. Most importantly, whether you would repeat the experience. Businesses sell experiences through their products and services, and P31 Experience knows exactly how to tell your story”


Oluwatobi Kola-Sodipo CXAC 

Founder, CEO P31 Experience


About Us

We believe that customers run the economy of any value delivering business and as such, Customer Experience has to be the most strategically useful business function, especially with today’s new breed of high demanding customers. We advise on strategy for your CX and Service and other solutions to make sure your organisation delivers an expectational experience and service to your customers. We empower businesses to lead in a transformative, unique and exceptional way.


Our core Ideologies

Our Services

CX Audit

The first step to sort any issue is to identify the root cause. The Audit gives you a precise action plan for delivering CX excellence based on the issues identified. You will get a tailored solution once an analysis of your audit is done.



Book Audit

Consulting/Strategy

We help businesses find areas where they can retain their customers by improving their customer service policies, actions and activities. Our drive is fueled by our passion in engaging businesses to upscale their customer care and experience teams. We want  to help improve their customer interactions  and increase profitability. 

Training/Workshop

We offer training that can improve performance for everyone, from company owners to management and employees. We provide training in a variety of areas, including customer service, communication, customer comprehension, troubleshooting, and overall management.


Book Training

Our Method



Book a 30 min Full Strategy Consultation

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Our Tech Solutions


Build a Voice of Customer (VoC) program for your organisation. Our Tech Partners at Sandiv provides a functional solution that collects data from multiple source to hear your customers directly.
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Our Clients